Return And Refund Policy
GAK CREATIONS is a print-on-demand company, meaning all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, GAK CREATIONS offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team by emailing us at gakcreationsx@gmail.com and providing a clear photo showing the issue. There is no need to return the damaged product.
Note
Refunds are issued to your account balance. You can withdraw this amount to transfer it back to the original payment method. However, if your selected billing currency is not United States dollars (USD), please note that the refund will be returned directly to the original payment source.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that GAK CREATIONS will not be held responsible and will not offer reprints or refunds if the customer orders the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered defects.
Our return and refund policy is designed to ensure your satisfaction with your purchase. If you are not completely happy with your order, you can return it within 30 days for a full refund, provided that the item is in its original condition. To initiate a return, please contact our customer service team for instructions. We appreciate your trust in us and strive to make your shopping experience as smooth as possible.
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