Customer Care

Frequently asked questions

Last updated: November 2026

Quick answers for buying a GAK Creations print. If your question isn’t here, email hello@gakartprints.com.

How do I buy a print?

Open any artwork from the artwork page and press “Buy this print”. It takes you to that print’s own listing in the GAK Creations shop, where you choose a size and pay securely.

How much do prints cost?

16 prints are in the shop, with starting prices from $29.99 to $321.85 (US dollars). The final price depends on the size and frame you choose. Shipping is added at checkout.

Do prints come framed?

It depends on the edition, and each artwork page says which one it is:

  • Framed editions arrive in a matte black pinewood frame with shatter-proof plexiglass and hanging hardware fitted.
  • Mounted (passepartout) editions come with a 2mm natural-white mount. The outer frame is not included.
  • Canvas: Symphony of Waves is also available as a framed matte canvas.
  • Unframed: the Cathédrale Saint-Pierre print on textured watercolour paper.

You can filter by framed or mounted prints on the artwork page.

What paper is used?

Mounted editions are printed on 175gsm fine art paper. Framed editions let you choose 310gsm fine art paper or 260gsm semi-gloss paper. The Saintes cathedral print uses textured 285gsm watercolour paper. For drawings and watercolours, the matte fine art paper avoids glare.

What sizes are available?

Mounted editions come in 11″ × 14″ and 16″ × 20″. Framed editions go from 6″ × 8″ up to 28″ × 40″. Every artwork page lists its exact sizes. For help choosing, read what size art print should I buy.

How long does delivery take?

Each print is made to order, which takes 2–7 business days. Delivery then takes:

  • United States: 4–8 business days after production
  • Canada: 5–10 business days after production
  • Europe & United Kingdom: 5–10 business days after production
  • Australia & New Zealand: 10–20 business days after production
  • Rest of the world: 10–30 business days after production

Prints ship from the production partner closest to you, with tracking. Import duties and taxes are paid by the recipient. Full details are in the shipping policy.

What if my print arrives damaged?

Email us within 30 days of delivery with your order number and a photo, and we will replace it or refund you. Because each print is made for you, we can’t accept change-of-mind returns. Orders can be changed or cancelled within 12 hours. See the returns policy.

Can I get a print of a drawing that isn’t in the shop?

Yes — some drawings, such as the Abbaye aux Dames and the Guggenheim Bilbao, aren’t listed yet. Use the “Ask about this print” button on their page, or email hello@gakartprints.com. Commission enquiries are welcome the same way.

Who makes the artwork?

Every piece is drawn by Gerald Allen Knowles, an architect and artist. Read his story on the about page.